SUMMARY

The Implementation Specialist supports functions in Leasing & Rents and Document Management to manage the forms and documents that property staff processes on a daily basis as part of the overall OneSite workflow, such as move-ins, renewals and or recertification and other routine processes that require consistent documentation. Documents are stored in one convenient location for the property’s staff.

PRIMARY RESPONSIBILITIES

• Manage multiple client implementations simultaneously
• Ensures all client documents are received in accordance with departmental policies, legal requirements and customer specifications prior to starting implementation
• Perform system setup and configuration ensuring accuracy of complex data and multi system integrations
• Maintain advanced knowledge of each product for which they are responsible
• Accurately forecast activation dates and manage implementation appropriately to meet release dates
• Conduct review with domestic consultant prior to release to confirm acceptance of data and configuration
• Maintain accurate records of all communication received from each client
• Update activity records timely and accurately to ensure accurate reporting and client billing
• Notify management of any complications, missing data or system defects that might delay the implementation
• Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
• Perform testing on new workflow, scripts, or solutions prior to implementation
• Maintain knowledge of departmental processes and procedures

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Graduate of any four-year course
• With at least 2 years related work experience is required for this position
• Excellent analytical abilities to grasp the key points from complicated details
• Advanced knowledge of Microsoft Office products, specifically MS Word
• Excellent verbal and written communication skills
• Keen in details and has sense of urgency
• Must be able to multi-task, work in high paced and deadline driven environment
• Must be able to effectively communicate with internal business partners
• Must be willing to work in a fixed night shift schedule.
• Must be flexible in terms of the work arrangements (Work on Site, Work from or Hybrid)

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