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Clinical Trial Recruiter



People & HR
Cape Town, South Africa
Posted on Monday, November 20, 2023
About SubjectWell

SubjectWell is a venture-backed technology startup on an unstoppable mission to disrupt patient recruitment for clinical trials, a $100 billion dollar sector. Clinical trials need millions of qualified patient volunteers, but regularly fall behind schedule because patients are unaware of the benefits of clinical trials or even how to get involved. SubjectWell was founded by two entrepreneurs on their third successful startup finding consumers and matching them with opportunities in digital marketplaces. SubjectWell is transforming patient recruitment with the creation of the first and only clinical trials marketplace. We broadly educate people on the benefits of research participation and allow interested patients to choose from and be screened against multiple clinical trials in the marketplace. Since 2012, SubjectWell's high-touch approach has helped over 115 pharmaceutical and biotech companies find qualified patients in over 175 therapeutic areas.

SubjectWell is looking for exceptional people, who are passionate about their field of expertise. Your work will build an innovative healthcare startup that is helping patients access promising care and is speeding the delivery of new medical treatments to the world.

Here is your chance to really make a difference, both in your career and in the lives of millions.

About The Position

This Call Centre position is for medical graduates who will be responsible for contacting English speaking patients around the world who have particular health conditions and are interested in participating in clinical trials.

Responsibilities And Duties

  • Calling patients who have asked for more information in clinical trials and conducting a basic medical screening
  • Discussing available trials with patients and performing a detailed screening to evaluate a patients eligibility for a trial
  • Transferring pre-qualified patients to clinics for further screening

Qualifications And Skills

  • Medical Degree or Diploma or a minimum 2 years work experience in a medical, paramedic or medical research role. Previous clinical trial experience a plus.
  • Patient-facing experience preferred
  • Basic knowledge and understanding of chronic illnesses and medications
  • Neutral English accent and professional telephone manner
  • Good listening skills, empathy and sensitivity in patient interactions
  • High level of computer literacy
  • Clear criminal record, acceptable credit profile and good references
  • Willingness to work USA Central Standard Time hours

Operational Working Hours

  • Monday to Friday 2:30pm–12am (3:30pm-1am after daylight savings time)

Employee Benefits

  • Basic Salary R12 600/month
  • Monthly Commission based on performance
  • Medical Insurance Benefit
  • Pension Fund
  • Meal Allowance
  • Free transport to and from work