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IT Support Specialist

Apptronik

Apptronik

IT, Customer Service
Austin, TX, USA
Posted on Saturday, June 1, 2024

Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and impactful problems our society faces, and expect our products and technology to change the world for the better. We value passion, creativity, and collaboration to help us overcome existing technological barriers in the industry to create truly innovative products.

You will join a team developing state-of-the-art general-purpose robots designed to operate in human spaces and with human tools. It is designed to work alongside humans, mobilize to human spaces, and manipulate the world around it.

This entry level position is a great way for an individual to get their foot in the door of Apptronik and learn all the ins and outs of our IT Team. As our company continues to grow, we need additional dedicated employee to support our employees on-site and help manage our IT assets. You will be the “face” of IT for many of our employees and be exposed to a wide variety of complex issues. You will receive valuable training and experience in IT administration while greatly impacting the entire business.

Responsibilities

  • Level 1 and 2 support on-site and for remote employees
  • Respond to End-user Questions on software and applications
  • Ability to diagnose, troubleshoot and resolve issues in a timely manner
  • User administration in various software platforms
  • End-user laptop and desktop troubleshooting for Windows (65%) Linux (30%) and MacOS (5%)
  • Work with current support specialist and prioritize requests effectively
  • Workstation maintenance and facility improvement
  • Continuously document and improve on current operational processes
  • Offer a personalized, top-tier service to end-users
  • Foster a positive culture and advocate for improving employees IT experience

Must Have

  • Associates’ degree in relevant field or equivalent experience preferred
  • 1+ years of experience working at IT Helpdesk/IT Support
  • Administration Experience with Azure Active Directory / M365
  • Administration Experience with Atlassian Suite (Jira, Confluence, Bitbucket, Trello)
  • Basic Windows and Mac Troubleshooting experience
  • Initiative and self-motivation - ability to work with little supervision
  • Desire to learn and improve processes
  • Collaborative nature with the ability to work in a team environment
  • Able to work in a fast paced/startup environment
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Must be able to lift up to 50 lbs. and able to follow safety, operation, and maintenance procedures

Nice to Have

  • Experience with Microsoft Dynamics 365: Business Central
  • Bachelor’s Degree in Relevant Field
  • Conference Room and AV Equipment experience
  • IT Ticketing System Experience
  • Remote Support Experience
  • Experience with Linux
  • Certifications: CompTIA A+, Net+, Sec+

Perks

  • Competitive base w/ benefits
  • Highly motivating equity incentive package
  • Hybrid work schedule (i.e. work from home in some capacity)
  • Flexible work hours policy
  • Professional development opportunities
  • Open Paid Time Off (PTO)
  • 401k plan

*This is a direct hire. Please, no outside Agency solicitations.

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.