Director, Client Success
Autonomize
Customer Service
Austin, TX, USA
Posted on Dec 22, 2025
About Autonomize AI
Autonomize AI is revolutionizing healthcare by streamlining knowledge workflows with AI. We reduce administrative burdens and elevate outcomes, empowering professionals to focus on what truly matters — improving lives. We're growing fast and looking for bold, driven teammates to join us.
The Opportunity
We’re seeking a Director of Client Success to own the health, growth, and success of every Autonomize client. This role is for a strategic operator who thrives in complexity, builds clarity from chaos, and brings deep empathy for the customer while maintaining a strong voice for the business.
You’ll be the face of Autonomize to our clients — from initial rollout through long-term partnership — ensuring our technology drives measurable value. Internally, you’ll be the customer’s voice: surfacing insights, spotting patterns, and shaping our product roadmap.
If you love creating structure, driving adoption, and helping clients win big, this is your seat at the table.
Key Responsibilities
Customer Advocacy & Account Health
- Own the overall client relationship post-sale — satisfaction, retention, and expansion.
- Serve as the executive face of Autonomize for all enterprise clients.
- Maintain clear, consistent communication with client sponsors and stakeholders.
- Build and execute Account Plans: document start date, use cases, TAM, key roadblocks, strategic initiatives, and org mapping (champions, detractors, decision-makers).
Operational Excellence & Insights
- Partner with Engineering, Product, and Delivery to bring structured client feedback and macro-level insights into our roadmap.
- Track and analyze client health metrics, NPS, renewals, and churn to identify themes and proactive interventions.
- Deliver quarterly business reviews (QBRs) and executive narratives — highlighting wins, outcomes, and value realization.
Cross-Functional Partnership
- Collaborate with the Growth Team to ensure smooth transitions from Proof of Concept → Pilot → Production.
- Partner with Growth to develop business cases and roadmaps for value including success metrics
- Define engagement strategy across touchpoints: daily, weekly, monthly, and quarterly cadences.
- Partner with Delivery and Engineering to ensure commitments are executed with precision and velocity.
Leadership & Scale
- Build and mentor a world-class Client Success organization
- Establish scalable playbooks for account management, renewals, and client storytelling.
- Drive operational rhythm and visibility across the client portfolio.
Must have Qualifications
- 8+ years in Client Success, Account Management, or Client Strategy (preferably in AI, SaaS, or healthcare tech).
- Proven experience managing enterprise healthcare clients and navigating payer/provider ecosystems.
- Exceptional executive communication — able to craft and deliver powerful narratives at the C-suite level.
- Strong analytical and storytelling skills; you can translate data into insight and action.
- Experience creating and executing structured account plans and business cases.
- Deep sense of ownership — you run toward problems, not away from them.
- Operate in the Final Mile: you ensure promises turn into outcomes.
- Highly collaborative, yet unafraid to challenge and push for clarity.
Bonus
- Experience scaling client success functions in high-growth startups.
- Familiarity with AI products and data-driven workflows.
What we offer
- A chance to make a real impact in the future of healthcare
- Autonomy, ownership, and the ability to chart your own growth path
- Competitive compensation and benefits
- 100% employer-paid health, vision, and dental insurance
- Retirement plans (401k), disability insurance, employee assistance programs
How to Apply
Please submit your resume and a brief cover letter to careers@autonomize.ai explaining why you are the ideal candidate for this role. We are excited to meet someone who is eager to bring their skills, enthusiasm, and creativity to our team!