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Client Services (Mobile Health) Lead

BodySpec

BodySpec

This job is no longer accepting applications

See open jobs at BodySpec.
Customer Service
Austin, TX, USA
Posted on Thursday, February 8, 2024
At BodySpec our Mobile Health Techs (MHTs) are at the center of the service we provide to clients. Each and every day our MHTs operate our mobile van clinics across LA, San Francisco, Seattle, Dallas, and Austin, delivering medical-grade scans to clients. Their day to day involves both operations (driving, operating the device, troubleshooting) and client success (greeting clients, making them feel comfortable, and communicating information). Our Mobile Health Leads lead these teams towards operational excellence and delivering an exceptional client experience.

You'll Love This Job If:

  • You are an expert at enabling great client and employee experiences and enjoy leading and developing teams that have a passion for health and wellness and empathy for others.
  • You’re consistently professional in your approach and demeanor. You believe that clear communication and accountability are what people deserve in order to create the most positive work experience for the team.
  • You have a ruthless dedication to competence. You’re not afraid to give constructive and honest feedback because the end goal is always improvement and you see it as a win-win for the person receiving feedback, the company, and client experience.

What Will You Do?

  • Report to the Chief Marketing Officer and work in close collaboration with the Executive Team. You will help craft and execute the strategic planning of staffing level requirements for your team, own the training curriculum and skills assessment to ensure high level competency and service and stay on top of all product knowledge as the subject matter expert.
  • You will oversee the facilitation of the new hire training for mobile health technicians and ongoing training of new processes, products or services.
  • You will be responsible for managing and coaching to a high bar on performance within your team, ensuring all have completed training/development plans, monthly quality assurance reviews and ultimately encouraging a feedback culture.
  • You will be tasked with communicating with absolute clarity whether written or spoken with the ability to tailor messages to the appropriate audience.
  • You’ll be the arbiter of information being passed between marketing, the client success team and mobile health technicians.
  • You will demonstrate a bias for action, organizing and aligning with cross-functional teams against important decision making initiatives all while leaning in to assist and help out where needed.
  • You will be responsible for ensuring that teams are aligned with our commitment to deliver a remarkable client experience by maintaining the highest standards of timeliness, professionalism, predictability, hygiene and service

Requirements

  • The typical schedule will be Monday through Friday with an on-call weekend rotation to help manage emergency situations or health tech inquiries
  • Must have a valid driver's license and driving record in good standing.
  • Must be able to work at the Austin, TX office location
  • Must be willing to travel to service regions as needed

Compensation:

  • Starting pay for position is $60,000 per year
  • Full-time team members also receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals. All goals are designed to be challenging but doable, and we hit all our monthly revenue goals in 2023 except one.
  • All team members regardless of status or position are eligible for stock option grants, which are awarded based on performance.

Benefits:

  • Unlimited paid time off
  • Health, dental, and vision insurance
  • 401k
  • Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
  • Employee assistance program
  • Regular virtual and in-person social events
  • Allowances for forging social connections with colleagues, including travel budget for visiting other operating regions

BodySpec provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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This job is no longer accepting applications

See open jobs at BodySpec.