Annual Base Compensation: $120,000/ yr. based on experience

Breakdown and details provided in first round

About Us:

BodySpec is a venture-backed innovative consumer health and wellness startup that is transforming the way people access and experience life-changing data about their bodies and health. BodySpec delivers affordable, fast, and easy-to-access DXA scans across California, Washington, and Texas - with ambitions to expand nationwide. With a focus on mobile and storefront clinics, as well as a robust remote customer and service support network, we are committed to delivering exceptional care and customer service nationwide.

Position Overview

We are seeking a dynamic and experienced Director of Services to lead our client-facing teams. This pivotal role involves overseeing the service technician teams in our mobile and storefront clinics, as well as our nationwide customer and service support teams. As the Director of Services, you will ensure exceptional service delivery, foster a culture of excellence and innovation, and drive operational efficiency. If you are a seasoned leader with a passion for service excellence and a desire to drive impactful change in health and wellness, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Leadership & Strategy:

• Develop and execute strategies to enhance service delivery across all client-facing teams
• Provide visionary leadership to drive the growth and effectiveness of our services
• Collaborate with executive leadership to align service strategies with overall business goals
  
  

Team Management:

• Oversee and support a team of leads and managers directly managing service teams. This includes 6+ Mobile Health Technician Team Leads, a Customer Service Team Manager, and a Remote ROI Technician Team Lead
• Ensure robust team structures to promote accountability and operational success
• Cultivate a positive and empowering work environment that fosters team development and retention
  
  

Operations Oversight:

• Oversee service operations across various regions, ensuring high-quality and consistent service
• Implement and optimize processes to improve efficiency and customer satisfaction
• Monitor performance metrics and provide guidance for continuous improvement
  
  

Client Engagement:

• Champion a customer-centric approach to service delivery
• Act as a senior point of contact for key client interactions and service escalations
• Gather feedback to continually improve client experiences and satisfaction
  
  

Travel:

Conduct semi-regular travel (4-6 times per year) to service regions for on-site evaluations and team support.

Qualifications:

• Bachelor's degree in Business, Management, or a related field; advanced degree preferred
• Extensive experience in management and leadership roles within service-oriented businesses
• Proven track record of managing large teams (100-200 employees), including manager-level staff
• Experience overseeing regional or nationwide operations
• Strong strategic thinking, problem-solving, and decision-making skills
• Excellent interpersonal and communication skills
• Ability to inspire and lead diverse teams toward achieving common goals
• Must be based in Austin, TX
  
  

Why Join Us:

• Be a part of an innovative and rapidly growing company in the health and wellness sector
• Lead and shape the future of service delivery on a national scale
• Engage in meaningful work that impacts lives
  
  

Compensation:

• This is a full-time salaried position. The base pay for the position is $120,000/yr commensurate with experience
• Full-time team members also receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals. All goals are designed to be challenging but doable, and we hit all our monthly revenue goals in 2023 except one
• All team members, regardless of status or position, are eligible for annual stock option grants and cash bonuses, which are awarded based on performance
  
  

Benefits:

• Generous paid time off
• Health, dental, and vision insurance
• 401k
• Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
• Employee assistance program
• Regular virtual and in-person social events
• Allowances for forging social connections with colleagues, including travel budget for visiting other operating regions
  
  

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