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Guide Success Manager

CE
Captain Experiences
Job Functions:
Customer Service, Sales & Business Development, Operations
Employment Types:
Full-time
Locations:
Austin, TX, USA
Posted on:
02/02/2022

Who We Are:

The sad reality in this day and age is that schedules are tight and things stack up faster than we can knock ‘em down. What better way to make the most of your time than to get outdoors with family, friends, and our Damn Good Guides?

At Captain (captainexperiences.com), we’re building a platform for outdoor sports based on the belief that everyone deserves easy access to exploring the outdoors.

Focused first on fishing, we'll soon unlock all outdoor sports and geographies, and leading venture investors including Andrew Chen at a16z (Andreessen Horowitz), Goodwater Capital, Not Boring Capital, Capital Factory, and others back us in making our passion our profession. We hope you’ll join us.

Who You Are:

We’re hiring a hard-working, detail-oriented people person as the first point of contact for new guides and lead touchpoint for our existing Damn Good Guides.

You’ll work directly with our broader Customer Success team and founders, calling new prospective guides to share on the value of partnering with us at Captain, and helping guides seamlessly onboard to earn their first trip with us and many more from there.

You’re not only responsive and outgoing- you also take a genuine interest in our guides as people and go above and beyond to share your passion for supporting guides with Captain.

Table Stakes:

-Strong interpersonal communication skills and the ability to prioritize

-Prior sales and customer-facing experience preferred

-Desire to work in a fast-paced environment and wear many hats

-Experience in / knowledge of the outdoor industry preferred

-Located in or willing to relocate to Austin, Texas

-Value in-person collaboration (we work 3 days in person per week from our downtown Austin office)

What You Do:

-Call prospective guides and pitch them on the value of partnering with us at Captain

-Assist guides throughout the guide onboarding process by helping to create profiles and trip listings

-Deepen relationships with guides beyond quantifiable KPIs

-Respond to support requests in a timely manner

-Troubleshoot adventurer and guide issues to successful resolution.

-Interview guides to collect promotional content like fishing reports and user feedback.

-Learn and use our CRM software (HubSpot) to manage our network of guides and to maintain current and accurate records.

-Champion the Captain Experiences brand, community engagement, and conservation.

Your Why:

-Believe in our mission to Unlock the Outdoors across all outdoor sports and geographies

-Fulfilling work as part of an early-stage, high-growth team working directly alongside founders

-Ability to help shape the culture and future of Captain

-Growth opportunities in your role as Captain scales

-Competitive salary, healthcare, meaningful equity stake, and discounted Captain trips

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