Capital Factory
Capital Factory
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Outbound Operations Manager

Dallas, TX, USA
Posted on Tuesday, August 8, 2023

Job Description:

Job Description

Who We Are:

So, you’ve heard about being #addedtocart

At, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce,’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.

Since our founding in 2020,’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love—getting their great products into the hands of amazing customers.

We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what is all about. is building a community that is committed to living out these 6 core values:

  • WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.

  • WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

  • WE DON'T GIVE UP: No one expected this to be easy. We are resilient— we dig in and keep going.

  • WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.

  • WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.

  • WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

This position is open to applicants or individuals who are located in or around Garland,Tx.

The Role:

Reporting to the Director of Operations, the Outbound Operations Manager is a key leadership role in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B order picking and packing, ownership of our automated pick module, kitting and more across multiple shifts of operation. This position will oversee several managers and supervisors as well as be responsible for approximately 100+ team members.

Exciting new opportunity for a true results oriented, creative, motivational senior leader in one of our Dallas Facilities. This position will be responsible for a large component of the operations within our Dallas Third Party Logistics Company servicing multiple clients in a 540,000 square foot Distribution Center.

What You’ll Do:

The Outbound Operations Manager will be responsible for all aspects of the following departments within the fulfillment center (FC):

  • Picking

  • Packing

  • Kitting

  • Triage

Effective and prompt communication of key issues to clients, internal customer service representatives as well as other fulfillment center departments to ensure that all are aware of any outbound processing concerns.

Scheduling and management of labor models including matching of labor to forecasted requirements, appropriate oversite of key performance indicators and ability to motivate and improve departmental performance.

Ensuring that all management and team members are appropriately trained in our warehouse management system and follow all SOP’s, achieve UPH targets and operate as a cohesive unit.

Development of weekly plans incorporating client forecasts, UPH analysis and capacity requirements.

Effectively control and improve the overall picking process for over 100,000+ sku’s and picking locations while ensuring the active pick locations are properly organized and maintained.

Support the company’s growth objectives by effectively communicating any capacity constraints or improvements needed to improve efficiency and throughputs.

Ability to build an effective team including, retaining of key team members, eliminating safety obstacles, instilling pride in the departments supervised and ensuring effective communications on a regular basis.

Mentoring and development of your management team to ensure the best possible performance, career development and job satisfaction.

Who You Are:

  • Excellent managerial and supervisory skills.

  • Excellent organizational skills and attention to detail.

  • Excellent written and verbal communication skills.

  • Systems experience with WMS, OMS, Excel, and other Office applications.

  • Customer Centric Attitude - Places the activities that will lead to great customer satisfaction first and foremost in everything you do.

What You’ve Done:

  • 5+ years progressive operational and managerial experience in an eCommerce fulfillment or similar logistics distribution environment.

  • 3+ years of successful experience motivating, training, and leading your team into performing at extraordinary levels.

  • Experience in a direct to consumer, pick and pack environment is desired.

  • Proven leader with the ability to build a team.

  • Must be able to utilize data to support decisions and drive success in your responsible areas

  • Ownership of results

  • High School diploma or GED

Nice to Haves:

  • B2B fulfillment experience.

  • Prior 3PL operations experience.

  • Experience in an automated environment.

  • Bachelor’s Degree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.