Capital Factory
Capital Factory
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Outbound Operations Supervisor - 1st Shift

People & HR, Operations
Terrell, TX, USA
Posted on Wednesday, September 13, 2023

Job Description:

Who We Are:

So, you’ve heard about being #addedtocart

At, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce,’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.

Since our founding in 2020,’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love—getting their great products into the hands of amazing customers.

We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brand wagon and discover what is all about. is building a community that is committed to living out these 6 core values:

  • WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.

  • WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

  • WE DON'T GIVE UP: No one expected this to be easy. We are resilient— we dig in and keep going.

  • WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.

  • WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.

  • WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

The Role:

Reporting to the Director of Operations, the Outbound Operations Supervisor is a key leadership role in our growing 3PL operation which includes Wholesale customers. Key responsibilities will be to support managing a multi-client operation to include D2C fulfillment, across our 1st shift. This position will oversee several associates within our 1st shift.

Exciting new opportunity for a true results oriented, creative, motivational leader in our Terrell, TX site. This position will be responsible for a large component of the operations within our Third-Party Logistics Company servicing multiple clients in a 700,000+ square foot Distribution Center.

What You’ll Do:

The Outbound Operations Supervisor will be responsible for supervising all aspects of outbound operations within our 1st shift.

  • Effective and prompt communication of key issues to clients, internal customer service representatives as well as other fulfillment center departments to ensure that all are aware of any outbound processing concerns.

  • Scheduling and management of labor models including matching of labor to forecasted requirements, appropriate oversite of key performance indicators and ability to motivate and improve departmental performance.

  • Ensuring that all management and team members are appropriately trained in our warehouse management system and follow all SOP’s, achieve UPH targets and operate as a cohesive unit.

  • Development of weekly plans incorporating client forecasts, UPH analysis and capacity requirements.

  • Support the company’s growth objectives by effectively communicating any capacity constraints or improvements needed to improve efficiency and throughputs.

  • Ability to build an effective team including, retaining of key team members, eliminating safety obstacles, instilling pride in the departments supervised and ensuring effective communications on a regular basis.

  • Mentoring and development of your team to ensure the best possible performance, career development and job satisfaction.

Who You Are:

  • Are a passionate leader and motivator.

  • You have excellent organizational skills and attention to detail.

  • Are an excellent written and verbal communicator.

  • Have a customer Centric attitude where you place the activities that will lead to great customer satisfaction first and foremost in everything you do.

What You’ve Done:

  • 3+ years progressive operational experience in an eCommerce fulfillment, B2B Wholesale or similar logistics distribution environment.

  • 1+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.

  • Systems experience with WMS, OMS, Excel, and other Office applications.

  • High School diploma or GED.

Nice to Haves:

  • Experience in an automated environment.

  • You have successfully utilized data to support decisions and drive success in your responsible areas

  • Prior 3PL operations experience.

  • Prior D2C wholesale experience

  • Bilingual in Spanish speaking is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.