Capital Factory
Capital Factory
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Operations Manager (2nd Shift)



California, USA
Posted on Wednesday, June 5, 2024

Job Description:

Who we are:

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

  • 6,000+ customers worldwide
  • 1,600+ employees globally
  • 14 warehouses nationwide, totaling over 8 million square feet of space
  • Our software lists $10+ trillion in product value across channels
  • Our digital and physical operations support $8+ billion in Gross Merchandise

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

  • Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
  • Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
  • Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
  • Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
  • Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
  • Remember to be human: We work hard, but we leave room for the people, places and things that we love.

The Role:

The Operations Manager purpose is to lead, develop, and coordinate the execution of all merchandise processing within an entire functional process or division of the operation, which consists of multiple departments. Provide leadership to management team and associates to ensure all service commitments and financial goals are achieved.

What You'll Do:

To perform this job successfully an individual must be able to satisfactorily perform each essential duty as assigned. The requirements listed below are representative of the knowledge, skill and/or ability required. Other Duties not listed may be assigned.

  • Ensure functions operate effectively while meeting volume, service, and cost requirements. (To include accurate inventory records and low shrink)
  • Analyze phases of the operation on an ongoing basis to identify and implement opportunities for continuous improvement.
  • Organize, develop, and lead a fully functional and competent team that contributes to the achievement of company objectives and assures the future availability of qualified staff.
  • Partner with colleagues to plan strategically ensuring that the present and future company performance will be appropriately focused and properly prepared for.
  • Interact and communicate on a regular basis with corporate counterparts to ensure a seamless effort towards achieving the desired level of customer service.
  • Collaborate with peers to formulate, administer, and maintain company standards, policies, and procedures.

Who You are:

  • Operate with the highest level of conduct, integrity, and confidentiality, setting the example for leaders and associates.
  • Develop and nurture strong cross functional partnerships, driving business results and inspiring a culture of transparency, collaboration, and accountability.
  • Serve as a Cart.com advocate in the industry and marketplace.
  • Recruit, identify, develop, and retain talent that delivers performance excellence.
  • As a manager, serve as a leader of company culture, norms, and conduct.
  • Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

What You've Done:

  • Bachelor’s degree from an accredited school in Business, Operations, Logistics, or related field
  • Minimum of five years’ experience in management in a distribution environment.
  • Proven track record of providing leadership and motivation to a large group of associates
  • Demonstrate ability to handle multiple high priority tasks, working within deadlines and strong sense of urgency
  • Excellent analytical and decision-making skills
  • Excellent written and verbal communication skills
  • Excellent presentation skills
  • Proficient with computer applications including MS Word, MS Excel, Lotus Notes.

Physical Work Environment:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

  • While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to handle or feel; as well as reach with hands and arms.
  • The associate must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distant vision, depth perception and ability to adjust focus.
  • Ability to work in open environment with fluctuating temperatures and standard lighting.
  • Ability to work on computer and mobile phone for multiple hours, with frequent interruptions.
  • Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
  • Hotel, Airplane, and Car Travel Required.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.


Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.