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Outbound Operations Supervisor



People & HR, Operations
Posted on Tuesday, June 11, 2024

Job Description:

Who we are:

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

  • 6,000+ customers worldwide

  • 1,600+ employees globally

  • 14 warehouses nationwide, totaling over 8 million square feet of space

  • Our software lists $10+ trillion in product value across channels

  • Our digital and physical operations support $8+ billion in Gross Merchandise Value

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

  • Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

  • Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.

  • Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

  • Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

  • Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.

  • Remember to be human: We work hard, but we leave room for the people, places and things that we love.

This position is open to applicants or individuals who are located in or around Terrell, Tx with flexibility for longer hours based off of business and peak needs.

The Role:

Reporting to the Operations Manager, the Outbound Operations Supervisor is a key leadership role in our growing 3PL operation which includes Wholesale customers. Key responsibilities will be to support managing a multi-client operation to include D2C and B2B fulfillment. This position will oversee several associates.

This is an exciting new opportunity for a true results oriented, creative, motivational leader in our site. This position will be responsible for a large component of the operations within our Third Party Logistics Company servicing multiple clients in a 765,000 square foot facility.

What you’ll do:

The Outbound Operations Supervisor will be responsible for supervising all aspects of outbound operations.

  • Effective and prompt communication of key issues to clients, internal customer service representatives as well as other fulfillment center departments to ensure that all are aware of any outbound processing concerns.

  • Scheduling and management of labor models including matching of labor to forecasted requirements, appropriate oversight of key performance indicators and ability to motivate and improve departmental performance.

  • Ensuring that all management and team members are appropriately trained in our warehouse management system and follow all SOP’s, achieve UPH targets and operate as a cohesive unit.

  • Development of weekly plans incorporating client forecasts, UPH analysis and capacity requirements.

  • Support the company’s growth objectives by effectively communicating any capacity constraints or improvements needed to improve efficiency and throughputs.

  • Ability to build an effective team including, retaining of key team members, eliminating safety obstacles, instilling pride in the departments supervised and ensuring effective communications on a regular basis.

  • Mentoring and development of your team to ensure the best possible performance, career development and job satisfaction.

Who you are:

  • Are a passionate leader and motivator.

  • You have excellent organizational skills and attention to detail.

  • Are an excellent written and verbal communicator.

  • Have a customer Centric attitude where you place the activities that will lead to great customer satisfaction first and foremost in everything you do.

What you’ve done:

  • 3+ years progressive operational experience in an eCommerce fulfillment, B2B Wholesale or similar logistics distribution environment.

  • 1+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.

  • Systems experience with WMS, OMS, Excel, and other Office applications.

  • High School diploma or GED.

Top Candidates will also have:

  • 2+ years in a Outbound Operations role

  • You have successfully utilized data to support decisions and drive success in your responsible areas

  • Prior 3PL operations experience.

  • Prior B2B wholesale experience

Physical Demands:

  • Shift: Monday-Friday 8:00 am - 4:30 pm (may change during peak season)

  • Comfortable working in a non-climate-controlled environment.

  • Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).

  • Able to lift and carry up to 30-50 lbs. on occasion.

  • Able to maintain attention and concentration for extended periods of time.

  • Able to work overtime.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.


Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.