Job Description:

Who We Are:

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide
• 1,600+ employees globally
• 14 warehouses nationwide, totaling over 8 million square feet of space
• Our software lists $10+ trillion in product value across channels
• Our digital and physical operations support $8+ billion in Gross Merchandise Value

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places and things that we love

This position is open to applicants or individuals who are located in or willing to move to AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, OR, PA, TN, TX, UT.

The Role:

As an Operations Manager at Cart.com, you will oversee and execute all Amazon Seller Central and Amazon Vendor Central activities to ensure our clients’ accounts are healthy, functional, and optimized. You will be responsible for coordinating and executing key catalog and account health initiatives, troubleshooting issues, and collaborating closely with the Brand Management and Media teams. Reporting directly to the Senior Manager of Operations, you will also manage and support offshore teams while driving process improvement and department initiatives.

Your expertise in Amazon platform management, team coordination, and process efficiency will be key in ensuring our clients achieve their business goals on Amazon.

What You’ll Do:

• Manage the overall health and functionality of Amazon Seller Central and Vendor Central accounts for a portfolio of clients.
• Oversee catalog management, content updates, and troubleshooting of listing issues to ensure product visibility and performance.
• Proactively monitor and address account health issues, ensuring compliance with Amazon policies and optimizing account performance.
• Collaborate with Brand Management and Media teams to align strategies and ensure consistent execution of client goals
• Work closely with offshore teams, providing oversight, support, and prioritization to ensure high-quality delivery.
• Track, analyze, and report on key account metrics, including listing health, sales performance, and operational efficiency.
• Develop and implement process improvements to streamline Amazon operations and enhance client satisfaction.
• Communicate effectively with internal stakeholders, clients, and offshore teams to ensure smooth coordination and issue resolution.
• Stay updated on Amazon policies, best practices, and tools to continually enhance operations and account performance.

Who You Are:

• Experience and desire for ownership and accountability for several client businesses
• Highly organized and detail oriented
• Excellent communicator, written and verbal
• Strategic thinker, analytical, ability to learn quickly
• Intermediate to advanced proficiency in Microsoft Excel (macros, pivots, lookups)
• Very comfortable working in Excel, PowerPoint, Google Docs/Drive, and various software

systems

• Forward-thinking, proactive and curious
• Excellent written and verbal communication skills
• Amazing relationship building skills based around trust and accountability
• Excellent acumen- ability to make sound business decisions through data and analytics
• Ability to manage multiple priorities in a fast-paced, high-growth environment and adapt and pivot quickly when change occurs
• Strong sense of ownership, drives for results and thrives in a high-performance culture

What You’ve Done:

• 2+ years of experience within an operational capacity with Amazon, such as listing management, performance & account health, supply chain, and inventory management
• 1+ year of experience in developing and improving team performance in inventory or operations
• Bachelor’s Degree in Business, Logistics or related field

Nice to Haves:

• Experience working in the e-commerce, logistics, or supply chain industries.
• Experience in a pre-IPO or fast-growth tech company.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

#LI-CS1

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.