Job Description:

Who We Are:

So, you’ve heard about being #addedtocart

At Cart.com, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.

Since our founding in 2020, Cart.com’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love—getting their great products into the hands of amazing customers.

We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about.

Cart.com is building a community that is committed to living out these 6 core values:

• WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.

• WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

• WE DON'T GIVE UP: No one expected this to be easy. We are resilient— we dig in and keep going.

• WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.

• WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.

• WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

The Role:

The Senior Production Support Specialist is a senior technical contributor to Cart.com's Fulfillment Production Support team. This role requires significant experience in the design, implementation, operations, and troubleshooting of software platforms and processes that drive daily operations across Cart.com's nationwide fulfillment network.

This position is open to applicants or individuals who are located in or willing to move to AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, OR, PA, TN, TX, UT.

What You’ll Do:

• Design and implement technology solutions to increase throughput and units-per-hour metrics
• Lead the investigation and root cause analysis of issues that slow or stop production operations in Cart.com’s fulfillment center network
• Collaborate with Cart.com’s software engineering team to design, test, and rollout new software capabilities throughout the fulfillment network.
• Collaborate with sales and account management teams to represent the capabilities of the network to existing customers and prospects
• Collaborate with solution architects to design software solutions or processes that can be effectively operationalized within facilities
• Provide technical mentorship for new or junior members of the production engineering and support team and solution design
• Provide technical mentorship for junior members of the team
• Participate in the teams on-call rotation

Who You Are:

• You have the ability to write, troubleshoot, and optimize SQL statements and stored procedures against production databases
• You have familiarity with monitoring and managing cloud-based services, assessing system resources including memory, CPU utilization, I/O latency, and disk/storage capacity utilization
• You have the ability to rapidly learn and troubleshoot third-party infrastructure software
• You have working knowledge of network protocols and server-to-server communication techniques to transmit and synchronize processes and data across distinct software platforms.
• You have the ability to collaborate cross-functionally with software engineering, facilities operation, sales, client services, and finance

What You’ve Done:

• You have 5+ years in systems design, implementation, and operations of 24/7 production systems
• You have 3+ years production support within distribution, fulfillment, logistics, or other environments with high daily volume.

Nice to Haves:

• You have the ability to script software solutions in Python, PHP, Node, .Net, or other commonly utilized programming languages

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.