• 6,000+ customers worldwide
• 1,600+ employees globally
• 18 warehouses nationwide, totaling over 10 million square feet of space
• Headquartered in Houston, TX with international offices in Mexico and Poland

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the

• Supervise and enforce quality control procedures throughout fulfillment and cold storage operations in one of our Life Sciences fulfillment centers.
• Ensure compliance with industry regulations, internal policies, and safety standards.
• Conduct routine inspections and audits of inbound and outbound shipments, storage areas, and handling processes.
• Maintain and oversee proper documentation and record-keeping for audits, inspections, and compliance reporting based on 21 CFR 210 & 211 standards.
• Own site-level Change Control, CAPA, and Exception Event processes, ensuring timely execution and closure while supporting new client onboarding and network-level quality alignment.

• Oversee environmental monitoring systems in deep cold storage (down to -90°C) as well as CRT (-15C to –25C) to ensure ongoing compliance, validation support, and documented review of storage conditions.
• Investigate and report any deviations in temperature protocols and work with operations to take corrective actions.
• Ensure adherence to handling procedures for materials stored in multi-temperature environments.

• Develop and implement standard operating procedures (SOPs) for quality control and assurance.
• Provide training and coaching to warehouse associates on proper handling procedures and quality standards.
• Collaborate with the Operations and Maintenance teams to drive continuous improvement initiatives to enhance quality and minimize errors.

• Investigate and document quality issues, non-conformances, and corrective actions.
• Implement root cause analysis (RCA) and corrective action plans (CAPA) to mitigate risks and prevent recurring issues.
• Serve as the point of contact for internal and external audits, ensuring prompt resolution of any compliance concerns.

• Partner with the warehouse, inventory, and fulfillment teams to maintain quality standards throughout all processes.
• Support maintenance teams in ensuring equipment and facility compliance with safety and operational standards.
• Work closely with leadership to develop quality performance metrics and track key performance indicators (KPIs).

• You have strong knowledge of quality assurance, compliance, and operational best practices.
• You are detail-oriented, with a problem-solving mindset to identify risks and implement corrective actions.
• You have a deep understanding of computerized systems to include warehouse management software, temperature monitoring software, data backup software, etc.
• You have specific knowledge around IQ/OQ/PQ protocols, traceability matrices, validation reporting, user requirement specifications (URS), etc.
• You thrive in a fast-paced, high-volume fulfillment environment and can manage multiple priorities efficiently.
• You have excellent communication skills, able to collaborate with operations, maintenance, and compliance teams effectively.
• You are proficient in quality management systems (QMS), audit processes, and regulatory documentation, specifically in cGMP compliance and 21CFR 210 & 211
• You demonstrate leadership qualities, mentoring and training teams to uphold quality standards.
• You have the ability to be the designated representative for our location answer to local governing bodies

What You’ve Done:
 5+ years of experience in quality assurance, compliance, or operational
quality roles, preferably in a cold storage, fulfillment, or warehouse
environment.
 Experience conducting internal audits, inspections, and implementing
quality control measures.
 Experience performing system validations across multiple platforms
making sure adherence to our quality expectations and company standards
 Strong analytical skills and the ability to conduct root cause analysis and
develop corrective action plans.
 Proficiency in Microsoft Office Suite, warehouse management systems
(WMS), and quality management software.