About the Position

CollBox automatically takes over past-due bill follow-up for law firms, including smart e-mail reminders and friendly human phone calls from our team of trained Accounts Receivable experts. CollBox seamlessly integrates with the firm’s existing tools and gets them paid an average of 40% faster while freeing up staff to focus on doing what they do best — serving the firm’s clients.

CollBox has helped recover over $100M for its clients to date, and we’re looking for someone special to join the team that has the greatest impact on that.

We are hiring an Accounts Receivable Specialist to join our team of experts who, alongside CollBox’s technology, help law firms get paid for their hard work while keeping their staff focused on doing what they do best.

Learn more about CollBox here: https://collbox.co

Duties & Responsibilities

• Perform recovery efforts on behalf of our clients by contacting their customers. This includes daily phone calls, sending emails, and leveraging the CollBox platform — in other words, helping our clients get paid for their hard work!
• Act as the friendly extension of our clients’ back-office team. This means providing excellent customer service when responding to invoice and payment-related inquiries via email and over the phone.
• Communicate and follow up effectively with our clients regarding feedback we receive from their customers.
• Make recommendations to product and servicing leads at CollBox to improve the quality of collection procedures.
• Participate in and provide recommendations for organizational and process changes that could improve our current workflow.
• Perform other assigned tasks and duties necessary to support our clients.

Who We Think Will Be Successful

• Minimum of 2 years of A/R and/or collections experience in a modern finance environment.
• Extensive knowledge of collections procedures — including an in-depth understanding of electronic and online payment methods, and how payments are applied/reconciled.
• Billing experience isn’t required, but exposure to core billing processes is a plus.
• Detail-oriented with the ability to multitask in a startup environment.
• Fluency with modern accounting technology.
• Creative problem-solving abilities and a positive attitude.
• Excellent communication skills, both verbal and written.
• A team player who is willing to pitch in and assist others as needed.
• Payment, clearing, settlement, accounting, and electronic funds transfer/ACH system experience or other financial systems experience is a plus.
• Experience working within a law firm is a huge plus.
• Bachelor’s Degree or Associate’s Degree preferred.

What’s In It For You

✨ Competitive compensation

✨ Opportunity to join a fast-growing company making a meaningful impact in the legal industry

✨ Collaborative, supportive team culture

✨ Chance to help thousands of law firms get paid for their hard work