What we’re doing isn’t easy. But nothing worth doing ever is.

Here at Diligent Robotics, we envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our Executive Leadership Team. With a robust product and a passionate team, we are poised for rapid expansion and looking for a strategic leader to drive our revenue generation and client success functions.

Role Overview:

Support the local Enterprise Network Infrastructure to ensure maximum uptime and performance. This role focuses on configuring systems, assisting in network implementations, and maintaining/upgrading existing systems under the guidance of senior network engineers.

Key Responsibilities:

• Assist in configuring network systems, managing installations, and enforcing system standards.
• Collaborate with Sr. Network Engineers/Architects to implement new solutions and enhance network resilience.
• Monitor network performance, troubleshoot issues, and schedule necessary upgrades.
• Administer firewall environments following IT security policies.
• Participate in network projects and initiatives, managing tasks as assigned.
• Provide escalation support for a 24x7x365 operation center.
• Assist in upgrading network equipment to the latest stable firmware.
• Configure routing, switching equipment, hosted IP voice services, mobile gateways, and firewalls.
• Run network cabling and manage network hardware configurations/installations.
• Provide remote support to on-site engineers and end users/customers.
• Conduct on-site network assessments as needed.
• Occasional travel, off-hours, and on-call work may be required.

Requirements:

• 1-3 years of experience in network administration within Enterprise Network Environments or equivalent industry experience.
• 1-3 years of experience with Cradlepoint/Netcloud.
• Basic knowledge of Network Security Principles and Security best practices.
• Understanding of network fundamentals (TCP/IP, IP Addressing, NAT, VLANs, DHCP).
• Familiarity with VPNs, Next Generation Firewalls, and network security concepts.
• Resourceful self-starter with the ability to adapt and solve challenges.

Preferred Skills:

• Experience with Ubiquiti/Unifi Systems and/or other similar hardware.
• Familiarity with MDMs, RADIUS, DNS, and Linux environments.
• Experience with LTE Failover configurations and knowledge of RF (LTE/5G/5G Technologies).
• Relevant certifications (PCNSA, CCNA, Net+, Security+).
• Experience in a start-up environment.