Remote IT Support Specialist - Job Description

Company Overview

Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail, and industrial partner with us to fulfill customer needs with professional drivers and proactive customer service. We are transforming the same-day delivery experience, which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000’s Fastest Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations.

For more information about how Dropoff shapes the future of same-day delivery, visit https://www.dropoff.com.

About the Opportunity

Searching for your next challenge? Dropoff is looking for a proactive and detail-oriented Remote IT Support Specialist to join our team. The ideal candidate will provide comprehensive technical support and guidance to ensure seamless operations across the organization. This role will involve setting up and managing devices, troubleshooting, providing software and hardware support, lite AWS admin, and administering security protocols. The ideal candidate for this position will live in the central Texas area.

Responsibilities

• G-Suite Administration: Manage and troubleshoot user accounts, access issues, and permissions in Google Workspace, ensuring smooth operations across all tools (Drive, Gmail, Calendar, etc.).

• Mobile Device Management (MDM): Configure, manage, and secure company-owned devices. Ensure proper enrollment and policy compliance across various operating systems.

• Machine Administration: Oversee the administration of workstations and laptops, ensuring systems are up to date with the latest software, patches, and security measures.

• Remote Tech Support: Provide remote troubleshooting and technical support for employees across the organization, ensuring quick resolutions for hardware or software issues.

• New Machine Setup: Configure and set up new devices for employees, ensuring systems are pre-installed with necessary software and tools.

• Apple Warranty and Repair: Manage Apple hardware warranties, initiate repair requests, and oversee the repair process for all Apple products used within the company.

• AWS administration: Manage AWS account, troubleshoot access, connectivity issues, and integration issues.
  
  

Qualifications and Experience

• Proven experience in IT support or a similar technical role.

• Proficiency in managing G-Suite (Google Workspace) and Slack.

• Experience with MDM tools like Jamf, Microsoft Intune, or similar platforms.

• Solid understanding of security best practices, including security training and incident recovery.

• Strong verbal and written communication skills to guide users through technical issues.

• Strong technical knowledge of macOS and Windows environments, including machine setup and troubleshooting.

• Experience with Apple Care and handling Apple Warranty/Repair claims.

• Ability to work independently and collaborate with a remote team.
  
  

Dropoff Benefits

• Stock options (every employee is an owner in the company)

• Competitive Healthcare Plan for you and your dependents

• Flexible vacation policy (work/life balance is important to us!)

• Culture (We are an inclusive team who celebrates our unique talents)

• Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)

Dropoff is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.