SUMMARY

This position will be responsible for gathering functional requirements, creating user stories, and designing scalable, best practice solutions for critical business projects in the Salesforce Sales, Service, and Experience Cloud areas. Candidates should possess a strong understanding of the Salesforce.com platform. Experience working with Service Cloud, Sales Cloud and Experience Cloud is highly desired.

PRIMARY RESPONSIBILITIES

• Gather requirements from both internal and external subject matter experts.
• Demonstrate a strong command of the SDLC lifecycle e.g., requirement analysis, design, development, and testing.
• Build strategic partnerships/relationships with key business stakeholders from various departments throughout the organization.
• Exhibit strong analysis, oral and written communication skills.
• Assist in problem and issue resolution with project/product manager and report progress on initiatives in a summarized written format.
• Create project related documents including technical documentation, system requirements and traceability matrices.
• Work directly alongside QA team to produce release documentation and system test scripts.
• Lead business process analysis sessions.
• Participate in small team design sessions while contributing to the overall design.
• Organize, conduct, and participate in presentations and application walk-throughs.
• Manage tasks and meet assigned project delivery dates.
• Identify & contribute to process improvement activities.
• Build and maintain positive relationships with customers and internal staff.
• Organize and manage BEST roadmap by participating in client discussions to determine top priority features.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• College/University degree or equivalent experience.
• Minimum of 5 years’ experience in Business Analysis with exposure to project management
• Minimum of 3 years’ experience with Salesforce.
• Exposure to various development methodologies including SDLC, Waterfall & Agile practices.
• Candidates should have a strong command of CRM principles. Experience working with Salesforce Service Cloud, Sales Cloud, Experience Cloud is preferred.
• Experience with Salesforce Classic and Lightning preferred.
• Experience with Custom Objects and integrations preferred.
• Must be able to produce high-quality work as part of a fast-paced, dynamic team.
• Strong verbal and written communication skills, with proven technical writing abilities.
• Strong team player with excellent interpersonal and communication skills.
• Ability to effectively manage multiple priorities with minimal supervision.
• Systematic, disciplined, and analytical approach to problem solving; detail oriented.
• Salesforce Administrator and Salesforce Business Analyst Certifications.
• Flexibility to work overtime.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Exposure to various development methodologies including SDLC, Waterfall & Agile practices.
• Candidates should have a strong command of CRM principles. Experience working with Salesforce Service Cloud, Sales Cloud, Experience Cloud is preferred.
• Experience with Salesforce Classic and Lightning preferred.
• Experience with Custom Objects and integrations preferred.
• Must be able to produce high-quality work as part of a fast-paced, dynamic team.
• Strong verbal and written communication skills, with proven technical writing abilities.
• Strong team player with excellent interpersonal and communication skills.
• Ability to effectively manage multiple priorities with minimal supervision.
• Systematic, disciplined, and analytical approach to problem solving; detail oriented.
• Salesforce Administrator and Salesforce Business Analyst Certifications.