SUMMARY

The Property Account Manager for the Global Digital Team is a position within the Customer Success organization focused on the customer experience for all Utility Management contacts and stakeholders in the client organization. The Property Account Manager for the Digital team works on problems of limited scope, follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. The role is responsible for responding to customer inquiries, ensuring issues out of their control are resolved timely, identifying risk of cancellation, driving adoption of user interface, and escalating quickly when appropriate.

PRIMARY RESPONSIBILITIES

• Acts as primary contact to client for Utility Management.
• Listen, understand, and communicate customer needs and expectations.
• Collaborate with other RealPage Utility Management departments to coordinate client needs and resolve outstanding issues.
• Provide property performance reporting to the customer as needed and drive adoption of the Utility Management website.
• Coordinate client training as needed.
• Responsible for obtaining approvals for properties requiring Prebilling Registers to approve.
• Complete Salesforce/Focus tickets and work items for assigned properties.
• Keep the appropriate internal contacts and management abreast of the status of accounts and alert them to any possible risk to the account health.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• 2-3 years of Account Management experience required.
• Strong written and verbal communication skills.
• Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results.
• Proficient knowledge of MS office, including Word, Excel and PowerPoint.
• Excellent follow up skills required.
• Ability to gather background information and summarize issues succinctly and effectively to the client and internal leadership.
• Strong relationship building skills that enable long-term growth and opportunity.

#LI-BF1