SUMMARY

RealPage Manager I coordinates the workflow and quality of order management, unified onboarding, and project managers, and supports the team in resolving issues related to salesforce orders and scheduling of implementation. In this role you develop and establish standards and procedures through analysis of order-related processes and serve as a mentor and trainer to other team members. The Manager supports all general office duties, coordinates training procedures, project distribution, and scheduled reports.

In addition, the Manager is responsible for keeping the team leaders and team members motivated. This must be accomplished by fully communicating job descriptions, performance expectations, and career paths. The manager must work together with team leaders to present to upper management a regular analysis of documents received and staff development.

PRIMARY RESPONSIBILITIES

Operational responsibilities:

• Oversee the entire onboarding group ensuring accuracy and timeliness of various projects.
• Manage day to day operations of the team to ensure all deliverables are met.
• Maintain seamless communication with the US counterparts and liaise with them on operational front regularly.
• Ensure that the quality targets of the group are met in alignment with departmental goals.
• Ensure that backlog of the products are being reviewed and updated on a regular basis.
• Resolve complaints and answer questions from both internal and external customers.
• Maintain seamless communication with the US counterparts and liaise with them on operational front regularly.
• Communicate with management regarding the status of assignments and any obstacles encountered that may hinder the achievement of designated goals.
• Timely escalation to management of problem issues that may affect deliverables.
• Step up to complete the tasks if the situation demands
• Conduct quality checks on the team’s managed orders.
• Conduct performance reviews.
• Participate in coaching and counseling team leaders and staff; including terminations as needed.
• Additional assignments as required by management.

QUALIFICATIONS

Required:

• Graduate of any four-year course
• With 3 years data-analysis related work experience is required for this position
• At least 3 years of client onboarding and order management experience
• Highly Proficient in MS Excel
• With at least 2 yrs. experience in using Salesforce is preferred.
• Excellent written and verbal communication skills
• Experience breaking down processes and measuring the efficiency of the processes.
• Proven track record identifying and implementing process improvements.
• Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results
• Strong project management skills, including the ability to effectively manage multiple projects simultaneously
• Strong attention to detail
• Strong analytical and problem-solving skills

#LI-JR1