SUMMARY

AP Specialist II is a senior research function in VES Invoice Processing dealing with complex probing of past due causes and be able to work in multiple systems tied to IP such as RPPA, VES. The AP Specialist II shall be responsible to resolve all past due (one-time and recurrence) in all IP clients to deliver % of past due. They are required to provide an in-depth analysis report on how we can prevent those prior balances to reoccur as Past Due % can impact late fees and disconnects. Additionally, the role also requires them to initiate and lead projects, report functions and the likes.

PRIMARY RESPONSIBILITIES

• Past Due Resolution: Identify area of cause in past due charges and resolve such past due; checking payment if payment may have overlapped to an existing past due ensuring no duplicate requests are made.
• Past Due Root Cause Analysis: Identify highest areas of past due for clients by identifying its true root cause and be able to deliver to Financial Account Management. Also give insight on how to resolve issues around overall past due trends.
• Emergency Resolution to Past Due: prioritization is key aspect to ensure that immediate past due charges are handled and escalated to correct department which may require Emergency and Urgent Payment request to avoid disconnects or additional late fee charges.

Additional Function

• Retrieve, batch, and process past due missing bills
• Coordinate with utility providers to ensure payment posting.
• Request payment investigation with Vendor if needed for misapplied payments.
• Research and resolve variances with accounts payable.
• Generate and communicate client funding requests, UT approval or payment processing for prior to live balances with the FAM.
• Verify funds availability or if an exception for funding is in place.
• Request alternative payment to those outstanding checks with US BillPay
• Verify, modify, or confirm if the remittance address is correct to ensure payments were sent correctly.

QUALIFICATIONS

Required

• College degree; preferred background in Accounting, Finance, or equivalent experience in In-voice Processing operations
• At least 1 year of experience in General Accounting, Invoice Processing functions (including Accounts Payable
• Knowledge of basic financial reporting operations
• Knowledge of computer software, i.e. Microsoft Office, Outlook, etc.
• Advanced abilities in Microsoft Excel preferred.
• General understanding of spreadsheets and database applications preferred.
• Strong ability to utilize the 10-key function for data entry.
• Strong interpersonal and communication skills (verbal and written)
• Strong organizational and time management skills with ability to handle multiple tasks.
• Must be able to work well with individuals at all levels in and out of the organization.
• Confidentiality is extremely important.
• Ability to work overtime when required

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of basic financial reporting operations
• Strong interpersonal and communication skills (verbal and written)
• Invoice Processing functions (including Accounts Payable)