SUMMARY

The Digital Solution Account Manager will manage a portfolio of clients, consistently meeting target metrics for business reviews, monitoring usage and consulting with clients on successful adoption of the Data & Analytics product. This position will maintain and expand customer partnership by understanding the overall customer value perception at any point during the subscription and supporting the customer through digital Client Business Reviews and outreach.

PRIMARY RESPONSIBILITIES

• Demonstrate knowledge and ability to communicate, product value and methodology.
• Prepare digital business reviews to send to clients to illustrate platform objectives and ROI.
• Own and expand strong, long-lasting relationships with the assigned portfolio of clients.
• Understand clients’ organization and structure; know the client’s business and how they use our products.
• Effectively track, recognize and predict usage trends, as well as mitigate issues with clients.
• Assist with high severity requests or issue escalations, as needed.
• Operate as the point of contact for any and all matters specific to the assigned product.
• Identify and foster new business opportunities within client portfolio and collaborate with sales teams to ensure growth attainment.
• Identify areas of opportunity for expanding the client’s portfolio through other RealPage solutions.
• Be the voice of the customer in product innovation and participate in customer reach out efforts related to new product rollouts.
• Understand our competitive products, including their strengths and weaknesses.

QUALIFICATIONS

• 4+ years relevant experience in Account Management and Customer Service
• Bachelor’s degree preferred

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of and experience using SalesForce or similar tools.
• A working knowledge of the real estate industry, economics and benchmarking is extremely helpful.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Superior time management, prioritization and organizational skills and ability to juggle multiple projects while paying strict attention to detail and meeting hard deadlines.
• Ability to quickly understand customer business processes and needs; assess the current state and formulate and execute plans to achieve the desired goals.
• Comfortable in a fast-paced and high-growth environment
• Excellent PowerPoint skills and experience is critical.
• Excellent Excel skills and experience is critical.
• Strong analytic skills and demonstrated abilities in adapting and troubleshooting.
• Strong written communication skills and ability to drive value of platform.

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.

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