SUMMARY

RealPage Implementation Consultant I is responsible for working across multiple product teams to implement end-to-end solutions for customers. This includes analyzing requirements and gathering deliverables to successfully complete the implementation, collecting appropriate data, and coordinating with other departments. The Implementation Consultant serves as a subject matter expert for implementation best practices on the products or services they are delivering.

PRIMARY RESPONSIBILITIES

• Responsibilities for this position include but are not limited to the following:
• Implement clients, clients’ properties and accounts following RealPage Payments guidelines, and in accordance with client’s expectations.
• Maintain and update clients’ accounts as needed.
• Provides feedback to Implementation Consultants through the implementation process.
• Ensure client satisfaction and retention through timely solution delivery within client-defined timelines.
• Review orders and required documents for implementation for accuracy and then implement the solution in a much-prescribed manner according to guidelines and training.
• Work with the Implementation Consultant until activation and the payments system is already up and running.
• Remain engaged with the Implementation Consultant throughout the implementation process until activation.
• Interact/Collaborate with Implementation Consultant to successfully activate the payments product.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

• Graduate of any four-year course preferably in Finance or any business-related courses
• With 2 – 3 years’ experience with account management, customer service for a software system
• General experience with managing merchant card, bank, and underwriting
• Excellent communication and interpersonal skills
• Strong understanding of payments processing rules, regulations, and industry standards
• Detail-oriented; Ability to learn and utilize new procedures and process quickly
• Experience with data entry with high attention to detail while handling highly sensitive information
• Proficient in of Microsoft Office products such as Excel, Word, and Web Browsers
• Demonstrated ability to develop, revise and use a database to enter and revise client information
• Skilled at multi-tasking with the ability to prioritize key deliverables and work in fluid, fast-paced environment
• High level of organizational skills
• Strong analytical, mathematical, and reporting skills
• Ability to work in a collaborative, flexible, team environment and meet aggressive timelines
• Able to quickly analyze and troubleshoot problem/issues
• Must be willing to work in a fixed night shift schedule
• Must be flexible in terms of work arrangement (On Site, Home and Hybrid)

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