SUMMARY

As a Product Designer at RealPage, you're at the frontline of the relationship between landlords and their renters. You are trying to create value for all parties as you build product via our user-centered methodology. You will represent Design in all steps of the product development lifecycle from product strategy through discovery, design, development, pilot, and general availability release. You are the UX side of the product-building triangle along with a product manager and a development lead. You will have experience collaboratively exploring the overlap between business and user goals. You have experience quantifying value creation, the delta between the current experience and the new experience. You excel at facilitating unbiased feedback to define and refine solutions. You are a champion for curiosity, and you also know how to narrow scope to something that can be released!

PRIMARY RESPONSIBILITIES

• Use personas and a narrative to story-tell the problem to solve and its solution
• Extract requirements from customer pain points
• Lead user, customer, and SME interviews
• Clearly document knowledge, existing workflows, and pain points gained from user, customer, and SME interviews
• Synthesize discovery findings to narrow and prioritize into actionable scope
• Solve product/user problems utilizing user-centered design thinking
• Document the design solution's workflow and functional specifications for Engineering to build
• Suggest a range of solutions that solve the narrowed scope
• Sequence releases of proposed enhancements to help establish product timeline
• Determine and monitor success metrics for proposed work
• Lead team momentum through product design lifecycle, including developing a pilot plan and General Availability readiness plan to go to market with
• Work with PM to align on design solution and assist in discovery efforts with producing discussion guides and conducting SME interviews
• Work with engineers and QA to be able to communicate designed functionality and workflows for ticketing and quality control testing
• Utilize design standards system in designing a solution and work with Design Standards team to provide feedback on design system evolution
• Work with UX researchers in continuous discovery efforts
• Understanding how to establish success metrics to gauge adoption and solution validation
• Grow with RP Product Design Center of Excellence curriculum and be mentored by senior product designers

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Passing completion of UX coursework (degrees, certificates, bootcamps, online courses accepted)
• Portfolio must tell human stories, demonstrate ability to define and assess user problems, show the work of problem-solving, communicate design solution with low-fidelity wireframes and high-fidelity clickable prototype, possess metrics of success for user outcomes, and demonstrate ability to assemble release strategy for product enhancements
• minimum 4 years of experience with UX, design, architecture or similar field experience
• Clear demonstration of ability to empathize with user
• Experience with agile design and development practices and user-centered design thinking
• Interpersonal skills to work collaboratively and efficiently in cross-functional teams
• Facilitation skills to gain product and development team alignment through all stages of product development lifecycle, especially through strategy, discovery, and design.
• Must be able to synthesize discovery findings into actionable items for design and development.
• Must be comfortable sharing work in all stages and appetite for rounds of iterative design
• Comfortable communicating to executives and represent design POV: Demonstrate excellent communication, visual presentation, and speaking skills to be able to present to internal team and stakeholders
• Possess a healthy sense of curiosity to lead experiments
• Must be adept in practice of and documentation of problem-solving: Demonstrate excellent analytical and problem-solving skills and ways to visually and verbally communicate problem statement, challenges, and solutions.
• Must be detail-oriented
• Must be able to manage work within established deadlines
• Embrace a collaborative approach - great ideas come from all places!

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Background in humanities, architecture, or psychology-related field
• Strong sense of curiosity and able to follow through gut feelings
• Adept at async communication and working with people in other time zones.
• Can-do attitude and the energy to achieve a variety of levels of done-ness
• Experience in rapid prototyping tools (Figma preferred) and collaborative online tools (Miro, Mural, Notion, Figjam...)
• Leadership skills to serve as a mentor to a junior designer
• Appetite to learn and grow into a product strategist
• Ability to carry and maintain customer rapport