SUMMARY

The AP Lead builds a partnership with the customers as their first escalation point for the SmartSource AP team. The lead is responsible for maintaining the overall health of multiple portfolios and the client’s satisfaction by leading and managing the workflow through all SSAP teams and processes.

Responsible for processing scheduled payment runs in accordance with client’s instructions.

TOP QUALIFICATIONS

• Property management industry experience
• Prior experience with RealPage products including Ops Technology, eProcurement/Purchasing and RealPage Vendor Payments highly beneficial
• Customer support in a multi-customer environment

PRIMARY RESPONSIBILITIES

• Manage customer relationship through attendance at regularly scheduled meetings
• Provide customer support and problem resolution
• Oversee and monitor the customer workflow and processes
• Prepare and process payments through RealPage Accounting to RealPage Vendor Payments or manual check cutting team
• Manage the Vendor Payments process with Avid on behalf of customers including communication of voids/stop payments, invoice inquiries and refund research
• Manage positive pay exception queues within customers bank websites where applicable
• Attend new client onboarding and status calls with onshore AP Leadership team and assist with onboarding tasks
• Maintain regular communications with onshore AP Leadership team regarding status of clients, open projects and potential issues
• Provide timely and accurate reporting where necessary
• Provide leadership, mentoring and training to team members within work group
• Create and maintain work instructions for all aspects of each client’s SSAP processes for which you are responsible
• Gain a working knowledge of RealPage products that work in conjunction with SmartSource AP processing (OpsTechnology, eProcure, Spend Management, Compliance Depot etc)

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• 3 years of experience in Accounts Payable
• General Math skills
• Strong written and verbal communication skills
• General knowledge of accounting and understanding of the general ledger accounts and how they relate to invoices
• Strong organization skills
• Ability to communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Self-starter, strong initiative, effective time management
• Ability to effectively plan and prioritize work assignments
• Ability to manage and complete multiple tasks/projects within deadline
• Strong analytical and problem-solving skills
• Strong computer skills – MS Office Excel, Word, Outlook
• Detail-oriented
• Dependable
• Team Player
• Must be able to work in a fast-paced environment

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Property management industry experience
• Prior experience with RealPage products including OpsTechnology, eProcurement/Purchasing and RealPage Vendor Payments highly beneficial
• Customer support in a multi-customer environment