SUMMARY

The Billing Analyst It is responsible for supporting the billing operations within a company. This role will work with internal and external customers in order to obtain the necessary information to execute the monthly billing process and improve customer satisfaction. This position requires a high degree of involvement in detailed data management, advanced excel modeling skills, reporting and analytics and presentation skills.

PRIMARY RESPONSIBILITIES

• Assist with Billing of the acquisitions and analysis
• Creating Quotes and Rebills
• Assist in mid-month and month end close duties to ensure accurate and timely billing close
• Assist in researching client questions regarding billing, order setup, credits and cancellations.
• Submit credit requests as requested to resolve billing issues.
• Coordinate with internal teams to validate billing and issue corrections.
• Coordinate communication between internal teams to facilitate invoice dispute resolutions
• Identify and solve activation errors as a result of import order fulfillment
• Perform critical billing imports
• Perform related duties and special projects/tasks as assigned

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Minimum of 3-5 years of Revenue Cycle or Billing Experience, or equivalent combination of education and experience
• Background in rebill, credit and cancellation and migration/acquisition and dealt with business-to-business client set up
• Intermediate MS Excel and MS Word proficiency required
• Strong analytical and problem-solving skills
• Ability to multitask and work on multiple projects at the same time
• Must be a self-managing, motivated individual and have the ability to work in a deadline driven environment

COMPETENCY REQUIRED

• Integrity: Earns trust and respect through consistent honesty and professionalism in all interactions.
• Attention to Details
• Adaptability and Time Management
• Applied Learning
• Initiating Action
• Planning and Organizing
• Excellent communication skills (written and verbal); ability to interact with numerous facilities and facility departments.

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