SUMMARY

The Project Manager II (Engagement Coordinator) is responsible for overseeing the successful deployment of RealPage platforms. The PM II partners with each assigned customer to understand their business goals and objective and then creates a comprehensive onboarding plan to meet those goals. He/she establishes the scope of the project, deployment schedule and the overall strategic approach. He/she serves as an escalation point for issues that could potentially impact the client’s success.

The Project Manager is responsible for providing weekly updates to the customer on the status of the project. This includes the agreed upon deployment schedule, as well as the status of the deliverables needed to deploy each product. The role will also streamline the deliverable collection process and provide a comprehensive update on what has been received and what is still outstanding. Project Manager is also required to maintain strong working relations with all RealPage personnel.

PRIMARY RESPONSIBILITIES

• Oversee deployment/implementation of RealPage products for assigned clients
• Manage project management plans for Add-on and SMB customers
• Partner with RP implementation consultants and subject matter experts to provide a streamlined customer experience including support, and guidance for RP solutions
• Partner with clients to ensure migrations and technical implementations meet client expectations and all deliverables are provided
• Identify client goals and business needs and work to meet them throughout the implementation
• Establish familiarity with RealPage resources and training options to advise on change management and general implementation best-practices
• Serve as a client advocate in driving industry best practices and the evolution of the RealPage Platform functionality, courses, and administrative services integral to their success

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Graduate of a four-year course related to business or IT
• Advance knowledge of Microsoft Office products
• Outstanding verbal and written communication skills; excellent presentation skills
• Strong project management skills required; ability to manage multiple priorities simultaneously with a minimum of one full year of relevant project management work experience (PMP preferred)
• Credible and effective advisor/coach specifically around change management (cultural, business and technical)
• Proven project and time management skills with ability to thrive in a fast-paced, team environment and handle multiple tasks simultaneously
• Set priorities, develop an action plan, monitor progress towards goals and track details/data/information/activities as directed
• Leverage customer’s perspective to drive priorities and decisions that meet customers’ and own organization’s needs
• Detailed and process oriented; with ability to work on both strategic and tactical initiatives.
• Proven ability to quickly build rapport and credibility with multiple stakeholders across the organization at every level.
• Ability to adapt to change and work well in a dynamic environment
• Must be willing to work in a fixed Night Shift schedule
• Must be flexible in terms of work arrangements (Office, Home or Hybrid)

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