SUMMARY

Primary responsibility is to support RUM Invoice Processing service by performing general duties tied to analytics and reporting, data administration and including but not limited to e-bill conversion of utility accounts, outstanding invoice alert resolution, retrieval and submission of utility invoices into RBMS invoice processing system, generating external/internal client reports, resolving external and internal client inquiries.

PRIMARY RESPONSIBILITIES

• Review data inputs for accuracy/completeness
• Maintain and update e-Bill databank as needed
• Research and answer external and internal client questions
• Transact with utility vendors via email, chat and/or call
• Work with different vendor websites
• Generate Data Administration required reporting as per assignment

REQUIRED SKILLS/KNOWLEDGE/ABILITIES

• Knowledge in MS SQL is a plus
• Proficient knowledge of MS Excel is required; general offices skills such as data processing, filing, emailing and faxing
• Minimum 1 year experience in billing functions (including Accounts Payable) or data admin or analytics function; knowledge of basic financial reporting operations high preferred
• General understanding of spreadsheets & database applications preferred
• Excellent customer service skills and telephone etiquette required
• Multi-family experience highly preferred
• Strong organization ability; must be able to handle multiple tasks simultaneously
• Excellent language and communication skills (verbal and written)
• Must be able to work well with individuals at all levels in and out of the organization
• Ability to appropriately manage confidential information is extremely important
• Excellent problem-solving skills
• Able to learn new processes and tools in a fast-paced environment
• Overtime may be required in order to meet deadlines