Company Summary

Medici is changing the healthcare system by delivering best-in-class preventive and complex condition care that dramatically improves outcomes, provides quick access to care, and significantly reduces medical costs. Medici offers virtual primary care, lifestyle medicine, mental health, physical therapy, cardiology, and more.

With an ambitious growth trajectory, Medici is attracting and cultivating team members who embody Medici values and are passionate about our mission to rebuild healthcare to what it should be.

Job Summary

As a Patient Care Concierge, you are at the forefront of our mission to transform healthcare through exceptional patient experiences. Representing the highest standard of customer care, you will professionally and empathetically guide our patients in a virtual environment through text communication. Your responsibilities include managing patient intake, setting appointments, acquiring pre-authorizations from insurance companies, and securing the best pricing with imaging facilities and clinics—all with a commitment to excellence.

This is a 100% in-office role, requiring attendance Monday through Friday from 8:00 AM to 5:00 PM CT. A key aspect of your role involves routine interactions with clinical providers, fostering a seamless and cohesive clinical team environment. Your collaboration with providers will ensure that patient care is integrated and efficient, embodying the highest standards of teamwork and patient service. Your role is vital in ensuring that every patient receives a top-tier concierge level of service.

Duties/Responsibilities

• Passion: Demonstrate a strong commitment to serving our patient population and advancing our mission, vision, and values.
• Multitasking and Efficiency: Handle multiple patients with diverse needs simultaneously while maintaining high efficiency.
• Tenacity: Advocate for patients, secure the best providers for referrals, and obtain pre-authorizations and competitive cash prices for imaging and clinics.
• Values-driven: Uphold our CARES values—Caring, Ambitious, Resourceful, Excellent, Speed—in all interactions.
• Professionalism: Maintain a positive, professional demeanor, confidently addressing any healthcare challenge.
• Communication: Manage patient communications via text and phone through our online platform with speed, professionalism, and empathy.
• Coordination: Oversee the patient intake process and schedule internal and external appointments efficiently.
• Documentation: Accurately maintain records within our electronic health record (EHR) system.
  
  

Required Skills/Abilities

• Proficiency with Google Gmail, Drive, Docs, and Sheets.
• Familiarity with Chrome, Firefox, or Safari web browsers.
• Ability to type 45-50 wpm with 95% accuracy.
• Aptitude for quickly learning and adapting to new technologies.
• Knowledge of CPT/ICD-10 codes and medical terminology.
  
  

Education And Experience

• High School Diploma or GED required
• Associate's or Bachelor's Degree preferred
• Customer services, administrative, and healthcare experience required
  
  

Physical Requirements

• Frequently required to stand, walk, sit, stoop, kneel, or crouch. Regularly lift and/or move up to 10 pounds, with occasional lifting of up to 25 pounds.
  
  

Limitations and Disclaimer

• The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job descriptions are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other team members. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their team leader in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the team member must possess the abilities or aptitudes to perform each duty proficiently.
  
  

Equal Employment

• Medici is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
  
  

$50,000 - $55,000 a year

We offer a comprehensive benefits package including health, dental, and vision insurance, a 401(k) retirement savings plan with company match, and paid time off. Salary range: $50,000 - $55,000 per year. Compensation is negotiable and will be discussed during the interview process.