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IT Support Administrator

Red 6

Red 6

IT, Customer Service
Orlando, FL, USA
Posted on Wednesday, September 13, 2023

The Role

We are looking for a talented and experienced IT Support Administrator to work across the Red 6 organization. You will provide support and technical assistance to internal customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Responsibilities

  • Maintain computer systems and act as a first line of support for systems and employees
  • Responsible for PC’s, printers, servers and related equipment (monitor, keyboard, mouse, hard drive, etc.)
  • Maintain employee PCs, including upgrades and configurations as needed
  • Assist with onboarding of new employees
  • Maintain inventory of all equipment, software, and licenses
  • Install, modify, and repair computer hardware and software
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Write training manuals
  • Maintain daily performance of computer systems
  • Walk user through problem-solving process
  • Clean up computers
  • Run diagnostic programs to resolve problems
  • Install computer peripherals for employees
  • Follow up with employees to ensure issue has been resolved
  • Gain feedback from employees about computer usage
  • Run reports to determine malfunctions that continue to occur

Qualifications

  • 2+ years of experience working in a Help Desk environment
  • A+ Certification
  • Flexibility to work a variety of shifts with minimal notice
  • Available to work regular overtime
  • Proficiency with macOS, Windows, and Linux (RHEL Based)
  • Excellent oral communication skills
  • Detail-oriented in order to keep detailed notes on tickets
  • Ability to diagnose and resolve basic computer technical issues
  • General awareness of computer systems, PC repair, and network management
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
  • Ability to deploy, configure, and support operating systems on desktop and mobile
  • Understanding and appreciation for information security within systems and user devices
  • Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
  • Qualified candidate must have the ability to obtain a security clearance. This requires U.S. Citizenship

Preferred Skills

  • BA in IT, Computer Science or similar relevant field
  • Microsoft Certified Systems Administrator or equivalent designation, preferred
  • Experience with Augmented Reality / Virtual Reality hardware
  • S+ Certification

Note

Red 6 reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations.

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Red 6 has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment.

Red Six Aerospace, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California: https://www.caljobs.ca.gov/vosnet/Default.aspx

Colorado: https://www.connectingcolorado.com/

Florida: https://www.employflorida.com/vosnet/Default.aspx

Under the California Consumer Privacy Act (“CCPA”), Red 6 Aerospace, Inc. operating company you are applying to work for (hereinafter, “we”, “our”, or “us”) may collect personal information and use it for certain business purposes as described below in this Job Applicant and Employee Privacy Notice. We are required to disclose the following information to California “consumers” regarding our collection of their personal information. Under the CCPA, “consumers” means California residents, including job applicants, employees, or contractors of a business.