Summary

The Enterprise Implementation Project Coordinator supports the successful delivery of enterprise customer implementations by owning project coordination, customer communication, and execution rigor across complex, multi-product engagements. Reporting to the Implementation Manager, Storage, this role facilitates customer kickoff calls, maintains Rocketlane project plans, delivers weekly implementation updates, and serves as a coordination point for payments enablement across Easy Payments, Sitelink, and Edge. The Project Coordinator leverages experience supporting higher-tier customers and strong presentation skills to communicate clearly, manage expectations, and maintain delivery confidence with enterprise stakeholders.

Key Responsibilities

Customer Kickoff & Communication

• Coordinate and support enterprise customer kickoff calls, including agenda preparation, documentation, and follow-ups.
• Present project scope, timelines, roles, and next steps clearly during customer kickoff and status meetings.
• Deliver Weekly Implementation Updates for enterprise customers, providing clear status, risks, and next steps.

Rocketlane Project Coordination

• Own day-to-day Rocketlane project coordination for enterprise implementations.
• Maintain accurate task assignments, timelines, dependencies, and milestones.
• Ensure Rocketlane is kept current to support internal visibility and customer transparency.
• Proactively identify risks, delays, or blockers and coordinate follow-up with the appropriate teams.

Payments Coordination

• Act as a coordination point for payments-related workflows across Easy Payments, Sitelink, and Edge.
• Track underwriting, documentation, and activation milestones to support timely payments go-lives.
• Partner with Implementation, Payments, and CSM teams to reduce delays and rework.

Cross-Functional & Higher-Tier Support Collaboration

• Coordinate across Implementation, Payments, Product, Engineering, and Customer Success to ensure smooth handoffs and clear ownership.
• Leverage prior experience supporting higher-tier or enterprise customers to manage escalations and communicate effectively under pressure.

Documentation & Process Support

• Maintain project documentation, notes, and decision logs.
• Contribute to templates, playbooks, and standard operating procedures for enterprise implementations.

Required Qualifications

• 2–4 years of experience in project coordination, implementation support, customer operations, or higher-tier customer support.
• Experience supporting complex, multi-product, or enterprise-level customers preferred.
• Strong presentation and facilitation skills, including the ability to lead customer kickoff calls and present project updates clearly to both customer and internal stakeholders.
• Strong organizational and written communication skills.
• Experience using Rocketlane or similar project management tools.
• Ability to manage multiple workstreams and stakeholders simultaneously.
• High attention to detail and strong follow-through.

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com.

At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.

Benefits and Perks:

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following:

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com