Engineering Manager - CRM

CallPotential is seeking an experienced Engineering Manager to lead our engineering team. This role focuses on driving product success through a strong understanding of systems thinking and integration. The Engineering Manager will lead the team in developing high-quality software solutions, optimizing processes, and fostering a culture of innovation and collaboration.

What You’ll Do

• Lead and mentor a team of engineers, promoting inclusivity, high performance, and continuous improvement.
• Oversee the development and implementation of software solutions aligned with business objectives.
• Implement efficient engineering processes using systems thinking and integration.
• Guide architectural decisions and drive innovative solutions.
• Collaborate with cross-functional teams, including Product, Design, and Operations. Manage project timelines and resources, focusing on delivering high-quality, customer-centric products.
• Foster a culture of trust and collaboration, encouraging open communication and feedback.
• Utilize modern software development methodologies to streamline processes. What You’ll Need
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 7+ years of experience in software engineering, with at least 3+ years in a technical leadership role within the payments industry.
• Proven experience in designing, executing, and managing complex CRM systems, preferably with exposure to emerging CRM technologies and trends.
• Strong proficiency in programming languages such as C#, Python, Node, or similar, and familiarity with modern development frameworks and tools.
• Solid experience in Cloud DevOps practices and proficiency with data lake architectures.
• In-depth knowledge of CRM protocols
• Excellent problem-solving skills, with the ability to anticipate challenges and devise effective solutions.
• Strong understanding of operational controls and best practices.
• Proficiency in PHP, AWS and Linus preferred