Business Systems Support Analyst

Storable is seeking a Business Systems Support Analyst to serve as the first line of triage and resolution for Salesforce and GTM system requests. This role supports daily business operations by handling light user management, small configuration tasks, and minor bug fixes while coordinating escalations to the Business Systems team for more advanced work.

The ideal candidate is curious, detail-oriented, and eager to grow their technical skill set. They thrive in fast-paced environments, enjoy solving user issues, and maintain strong documentation habits. This role serves as an excellent development pathway toward Salesforce Administration or Business Systems Analysis.

Responsibilities

Request Triage & Intake

• Monitor and manage incoming requests across business-as-usual channels (ticketing systems, Slack triage, email requests, etc.).
• Prioritize requests based on urgency, impact, and established triage standards.
• Perform initial diagnostics to determine whether an issue is user-driven, data-driven, configuration-driven, or a system defect.
• Log and route non-trivial work to the Continuous Improvement intake mechanism with properly documented context.

Light Salesforce Administration

• Perform user management tasks including user provisioning, deactivation, permission updates, and license management.
• Implement lightweight configuration changes such as page layout adjustments, list views, reports, dashboards, and minor Flow edits.
• Execute small data updates such as CSV imports, mass edits, and duplicate cleanup.

Bug Triage & Resolution

• Troubleshoot minor automation issues, validation rule conflicts, missing field mappings, and workflow gaps.
• Validate and reproduce reported bugs to support escalation clarity.
• Resolve small-scale issues independently while ensuring root cause is properly documented.

Escalation Coordination & Ownership

• Serve as the operational coordinator for issues requiring higher-level expertise.
• Work closely with Salesforce Admins, Developers, and Business Systems Analysts to ensure escalated issues move through resolution efficiently.
• Own communication back to stakeholders, including status updates, timelines, and closure notes.
• Track recurring issues to identify patterns requiring deeper systemic fixes.

Documentation Maintenance & Improvement

• Identify inaccuracies or gaps in business-facing and internal documentation.
• Update FAQs, job aids, and process guides to reflect reality.
• Work with BSAs and PMs to ensure all updates align to governance standards.
• Maintain a “known issues” log and ensure transparency across teams.

Continuous Improvement & System Health

• Surface recurring problems, friction points, or quality issues to the Business Systems team.
• Participate in Continuous Improvement huddles when needed, representing BAU patterns.
• Suggest improvements to intake workflows, triage rules, user communication templates, and documentation standards.
• Stay current with Salesforce platform basics and team-level processes.

Qualifications

• 2+ years of experience in a technical support, helpdesk, business analyst, or systems-oriented role.
• Familiarity with Salesforce basics (objects, fields, page layouts, reports, permissions).
• Strong problem-solving and diagnostic ability.
• Proven ability to leverage AI technologies to drive significant operational gains and expand organizational productivity.
• Excellent communication skills—capable of translating user issues into clear, actionable descriptions.
• Highly organized and able to juggle multiple incoming requests.
• Comfortable learning new systems and figuring out unfamiliar workflows.
• Strong documentation skills and attention to detail.
• Salesforce Administrator Certification (or in progress); Advanced Admin or higher (preferred).

• Highly Preferred:
• Experience supporting GTM teams (Sales, Marketing, CS, Support).
• Exposure to HubSpot, DocuSign, and other GTM systems.
• Experience with ticket triage or operational support flows.
• Ambition to grow into a Salesforce Admin or Business Systems Analyst role.

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com

At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. As we continue to grow, we are embracing an AI-forward approach by thoughtfully integrating intelligent automation, advanced analytics, and data-driven insights into our platform and operations to help our customers and teams operate smarter, move faster, and win more than ever before.

Benefits and Perks:

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following:

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com