About SubjectWell

SubjectWell is a venture-backed technology startup on an unstoppable mission to disrupt patient recruitment for clinical trials (a $100 billion dollar sector) and connect market-ready treatments to the patients who need them. Clinical trials need millions of qualified patient volunteers but regularly fall behind schedule because patients are unaware of the benefits or how to get involved. SubjectWell is transforming patient recruitment by expanding the largest, most trusted, direct patient access marketplace, helping tens of thousands of patients access new care options. SubjectWell’s high-touch approach has helped more than 10,000 patients randomize into studies through 4,700 research sites across a broad range of therapeutic areas. We’ve recruited patients on six continents for 19 of the top 20 pharmaceutical companies for over 700 studies.

SubjectWell is looking for exceptional people who are passionate about their areas of expertise. Your work will help patients access life-saving care and foster the creation of valuable new medical treatments.

Here is your chance to really make a difference, both in your career and in the lives of millions of people

About the position

This Call Centre position is for medical graduates who will be responsible for contacting English speaking patients around the world who have particular health conditions and are interested in participating in clinical trials.

Responsibilities and Duties

• Calling patients who have asked for more information in clinical trials and conducting a basic medical screening
• Discussing available trials with patients and performing a detailed screening to evaluate a patients eligibility for a trial
• Transferring pre-qualified patients to clinics for further screening

Qualifications and Skills

• Medical Degree or Diploma or a minimum 2 years work experience in a medical, paramedic or medical research role. Previous clinical trial experience a plus.
• Patient-facing experience preferred
• Basic knowledge and understanding of chronic illnesses and medications
• Neutral English accent and professional telephone manner
• Good listening skills, empathy and sensitivity in patient interactions
• High level of computer literacy
• Clear criminal record, acceptable credit profile and good references
• Willingness to work USA Central Standard Time hours

Operational Working Hours

• Monday to Friday 2:30pm–12am (3:30pm-1am after daylight savings time)

Employee Benefits

• Medical Insurance Benefit
• Pension Fund
• Meal Allowance
• Free transport to and from work