We are seeking a highly motivated and detail-oriented Project Manager to lead and oversee multiple ongoing projects, ensuring seamless execution and client satisfaction. In this pivotal role, you will act as a bridge between pharmaceutical companies, contract research organisations (CROs), and biotechnology project teams, building and maintaining strong professional relationships.

Key responsibilities include delivering timely and impactful project updates, addressing client inquiries, collaborating with internal teams, and successfully completing projects.

As a Project Manager, you will work closely with our sales and operations teams to align project outcomes with company goals and contribute to the achievement of organisational targets. Your efforts will be instrumental in ensuring our clients remain highly satisfied and engaged with our industry-leading products and services.

If you are a dynamic professional with a passion for excellence and a commitment to delivering results, we encourage you to apply for this exciting opportunity to make a meaningful impact in the life sciences industry.

RESPONSIBILITIES AND DUTIES

Key Responsibilities

Project Management and Execution

• Develop and manage comprehensive project plans, aligning with client expectations and contract deliverables.
• Oversee the execution of recruitment campaigns, ensuring timelines, budgets, and quality standards are met.
• Monitor project progress, adjusting plans and resources to address risks and prevent delays.
• Facilitate collaboration across cross-functional teams, including operations, marketing, and analytics, to ensure alignment with project objectives.
• Allocate resources effectively to meet project demands and optimise productivity.
• Manage schedules and prioritise tasks to ensure milestones are achieved on time.
• Proactively identify and mitigate project risks and issues, maintaining a risk register and escalating critical issues to senior management when necessary.
• Ensure compliance with Good Clinical Practice (GCP), company SOPs, and regulatory guidelines.
• Prepare and deliver status reports, dashboards, and project documentation to clients and internal stakeholders.
• Document lessons learned and recommend process improvements for future projects.
• Oversee project closure, ensuring deliverables are completed, approved, and evaluated for success and improvement opportunities.

Stakeholder and Client Management

• Serve as the principal liaison for designated clients, fostering strong relationships to understand their needs and goals.
• Maintain regular communication with clients, providing updates on study performance, addressing concerns, and resolving escalations.
• Conduct client check-ins to assess satisfaction and identify opportunities for further collaboration.
• Collaborate cross-functionally to ensure client expectations are met and exceeded.

Strategic Planning and Growth

• Collaborate with senior leadership to develop strategies that enhance study performance and align with company goals.
• Analyze market trends, client data, and study outcomes to inform strategic decisions.
• Support account growth initiatives by identifying upselling and cross-selling opportunities in partnership with Customer Success Managers (CSMs) and business development teams.

Leadership and Team Collaboration

• Lead by example, fostering effective communication and collaboration across departments.
• Promote a culture of professionalism, integrity, and continuous improvement within the team.

QUALIFICATIONS AND EXPERIENCE

Educational Background

• Bachelor’s Degree in Life Sciences, Healthcare Administration, Business Administration, Marketing, or a related field.
• 2+ years of experience in Account or Project Management, preferably within clinical trial patient recruitment or a CRO.
• Familiarity with clinical trial operations, patient recruitment, and healthcare industry regulations.
• Experience in business development, client management, and contract negotiations, with a background in working with pharmaceutical companies, CROs, or research sites

Certifications: (Advantageous)

• Project Management or equivalent certification such as PRINCE2 Foundation

Experience:

• 2-3 years of project management
• Proven track record of managing projects of varying complexity.

Technical Expertise:

• Proficiency in project management software (e.g., Microsoft Project, Jira, Trello, Asana)
• Familiarity with Agile, Waterfall and hybrid methodologies
• String knowledge of financial tracking (specific to study performance)

Soft Skills

• Exceptional Communication and interpersonal skills
• Strong leadership and team management abilities
• Problem-solving and decision-making aptitude
• High attention to detail and organisational skills
• Excellent communication skills, both written and verbal, with the ability to effectively interact with clients, stakeholders, and internal teams.
• Strong interpersonal skills and the ability to build and maintain long-lasting client relationships.
• Analytical mindset, with the ability to interpret data, track performance metrics, and provide client insights.
• Strategic thinking and problem-solving abilities to identify opportunities and address challenges in the recruitment process.
• Adaptability and flexibility to work in a fast-paced environment with evolving priorities and deadlines.