Czech Speaking Customer Service Representative
SubjectWell
This job is no longer accepting applications
See open jobs at SubjectWell.See open jobs similar to "Czech Speaking Customer Service Representative" Capital Factory.ABOUT THE POSITION
Accelerate patient enrolment in clinical trials with Trials24/SubjectWell, facilitating access to life-changing medications. We support
biopharmaceutical companies and CROs in completing their clinical trials on time, bringing innovative drugs to patients faster.
RESPONSIBILITIES AND DUTIES
Patient Support & Screening
• Deliver high-quality customer service to patients (no sales involved)
• Guide patients through the screening process and assist them until successfully connected with a study site
Communication & Coordination
• Respond to patient inquiries via phone and email
• Maintain professionalism, empathy and accuracy in all interactions
Administrative Accuracy
• Capture patient information with high attention to detail and system accuracy
• Follow standardized processes to support smooth handovers to study sites
REǪUIREMENTS & SKILLS
• Fluent in Czech (L1 speaker with a minimum of C2 level) and English (C1 minimum)
• Medical Degree or Diploma or minimum 2 years’ experience in medical, paramedic or medical research role
• Proven experience managing customer interactions via phone and email, ideally in a contact center or similar fast-paced environment
• Strong computer literacy, confidence in navigating digital tools and ease with learning new system
This job is no longer accepting applications
See open jobs at SubjectWell.See open jobs similar to "Czech Speaking Customer Service Representative" Capital Factory.