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Czech Customer Service Representative

SubjectWell

SubjectWell

Customer Service
Cape Town, South Africa
Posted on May 26, 2025

ABOUT THE POSITION

Accelerate patient enrolment in clinical trials with Trials24/SubjectWell, facilitating access to life-changing medications. We support

biopharmaceutical companies and CROs in completing their clinical trials on time, bringing innovative drugs to patients faster.

RESPONSIBILITIES
AND
DUTIES

Patient Support & Screening


Deliver high-quality customer service to patients (no sales involved)


Guide patients through the screening process and assist them until successfully connected with a study site

Communication & Coordination


Respond to patient inquiries via phone and email


Maintain professionalism, empathy and accuracy in all interactions

Administrative Accuracy


Capture patient information with high attention to detail and system accuracy


Follow standardized processes to support smooth handovers to study sites

REǪUIREMENTS & SKILLS


Fluent in Czech (L1 speaker with a minimum of C2 level) and English (C1 minimum)


Medical Degree or Diploma or minimum 2 years’ experience in medical, paramedic or medical research role


Proven experience managing customer interactions via phone and email, ideally in a contact center or similar fast-paced environment


Strong computer literacy, confidence in navigating digital tools and ease with learning new system