ABOUT THE POSITION

Accelerate patient enrolment in clinical trials with Trials24/SubjectWell, facilitating access to life-changing medications. We support

biopharmaceutical companies and CROs in completing their clinical trials on time, bringing innovative drugs to patients faster.

RESPONSIBILITIES
AND
DUTIES

Patient Support & Screening

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Deliver high-quality customer service to patients (no sales involved)

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Guide patients through the screening process and assist them until successfully connected with a study site

Communication & Coordination

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Respond to patient inquiries via phone and email

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Maintain professionalism, empathy and accuracy in all interactions

Administrative Accuracy

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Capture patient information with high attention to detail and system accuracy

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Follow standardized processes to support smooth handovers to study sites

REǪUIREMENTS & SKILLS

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Fluent in Czech (L1 speaker with a minimum of C2 level) and English (C1 minimum)

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Medical Degree or Diploma or minimum 2 years’ experience in medical, paramedic or medical research role

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Proven experience managing customer interactions via phone and email, ideally in a contact center or similar fast-paced environment

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Strong computer literacy, confidence in navigating digital tools and ease with learning new system