Customer Experience Representative
Trash Gurus
About the Team
Downstream is disrupting the waste and hauling industry by bridging the gap between consumers and hauling services via a connected marketplace. Our mission is to close the loop on America’s supply chain by transforming the waste and hauling industry through innovative technology. We are seeking a Business Development Representative to join our mission. You will be joining an early-stage growth focused startup with a team of entrepreneurs seeking to disrupt a multi-billion-dollar industry. Our business is fast paced and ever evolving, but with a focus on making Downstream a great place to work and grow.
As our first dedicated business development rep, you will partner directly with our sales manager and founders as we build out Downstream’s network and service offerings. You will be responsible for creating and executing lead generating activities to provide transparent and simple waste solutions. In this role you are the tip of the spear for our business development and sales functions. You are responsible for prospecting, generating new sales opportunities and turning prospects into loyal Downstream customers. While the core of your activities will fall into the business development role, as a small team taking on a huge challenge, we all wear many hats and there will be many opportunities to expand beyond the core role. As one of Downstream’s first hires, you will have a front-row seat and active hand in building and shaping our trajectory.
Our Cultural Principles
- We are waste/hauling industry obsessed
- We run into the gap
- We believe simple is powerful and intuitive is essential
- We are proud of what we do
About the Role
- Generating leads for waste and hauling services through cold calling, inbound leads, preparing bids, and maintaining existing relationships
- Develop and maintain a pipeline of opportunities for recurring and on-demand service bookings
- Gathering service contract expiration dates of prospect customers
- Build and manage relationships with Downstream’s network of suppliers
You're excited about this opportunity because you will…
- Join a fast-growing start-up with unlimited opportunity for growth
- Work on challenging and interesting problems in a rapidly growing sector
- Make a large impact across the company through continuous innovation
- Experience a high level of support in your work and growth as a professional
About the Role
- Handle three main channels: Inbound, Chat and Emails for TrashGurus partner merchants, customers and scrappers
- Address time-sensitive issues, such as payments, account questions, scrapper issues, or troubleshooting with professionalism in a timely manner.
- Develop a deep expertise in how TrashGurus' processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrate effective communication skills and relationship-building.
You're excited about this opportunity because you will…
- Join a fast growing company
- Work on challenging and interesting tech problems in a rapidly growing sector.
- Get the chance to develop cutting edge technologies which will change the world
- Make a large impact across the company through continuous innovation.
- Get support and resources
What We're Looking For
- You have 2+ years experience handling customer issue resolution using email, phone and chat.
- You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
- You have experience in a fast-paced customer service role.
- You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually
- You are a highly-motivated individual that works well in a team environment.
- You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email