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Account Manager - Baseball

WIN Reality

WIN Reality

Sales & Business Development
Austin, TX, USA
Posted on Saturday, May 25, 2024

WIN Reality is a sports technology company that is revolutionizing the way baseball and softball players prepare for the game. Using virtual reality, we provide athletes and coaches with the most authentic and immersive training experience in the world. This commitment has allowed us to partner with athletes, coaches, and organizations at all levels of the game from Youth Leagues to premier College Baseball and Softball programs, and Major League Baseball organizations.

Our commitment to innovation has attracted significant attention, including a $45 million investment from Spectrum Equity, a firm that has consistently identified emerging industry leaders such as GrubHub, Ancestry.com, and GoodRx.

WIN Reality is a dynamic start-up company looking for driven teammates to grow with it. Our culture reflects the characteristics that make sports special - comradery, shared success, and challenge. Our teams are united in their efforts towards pushing the limits of technology to give our players an edge. We offer a competitive total rewards package, a diverse and collaborative environment, and incredible opportunities for professional development.

Title: Account Manager - Baseball

Location: Austin, TX

WIN Reality has an exciting opportunity for an Account Manager to join our WIN Customer Success Team.


WIN Reality's Customer Success Team is the cornerstone of our mission to empower coaches and players alike. We provide personalized onboarding to organizations and coaches, ensuring they maximize our training platform's potential. Beyond onboarding, we foster long-term relationships, offering ongoing support and guidance. With WIN Reality, coaches have the tools to cultivate success on and off the field, creating a winning culture that lasts.

Role Responsibilities:

  • Work with organizations, coaches, and players to understand their backgrounds, assess needs, instruct, and assign training programs to develop hitting skills
  • Successfully onboard new baseball and/or softball organizations to WIN through 1:1 and/or group orientation/training sessions
  • Responsible for building strong relationships with coaches and players, driving adoption and retention throughout baseball and softball programs
  • Partners with coaches and hitting instructors to create training programs, practice plans, report on player improvement, and identify opportunities for growth
  • Gain and maintain a comprehensive understanding of the instruction equipment and associated software

Required Skills:

  • 2+ years in a Customer Success or Sales role
  • Elite experience - College and/or Professional playing or coaching experience
  • Passionate about the game and setting up coaches and players with the tools necessary to succeed
  • Ambitious, motivated self-starter attitude who enjoys meeting and building strong relationships within the baseball and softball communities; energy to operate in a fast-paced baseball/softball training environment
  • Mature and efficient communication skills across oral, written, typing, and texting, with demonstrated ability to adjust communication tone and delivery based on audience
  • A self-motivated individual who thrives on taking ownership and aims to achieve success for both themselves and the team
  • Selfless, finds enjoyment in serving others and watching them improve as a product of their work
  • May require travel to meet with partners, showcases, conventions, etc.
  • Creative and proactive; can think outside the box and find new ways to drive growth/improvement
  • Ability to think from the perspective of our stakeholders (players, parents, coaches, etc)
  • Requires a background check upon offer

Sports have a rich heritage of transcending traditional boundaries in pursuit of winning. Winning is why people of diverse specialties, beliefs, and backgrounds come together. That is why WIN Reality is committed to diversity. We are committed to fielding the best team possible which is why all applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.